TERMS OF USE

These Terms of Service apply to your use of www.wrapcraftstudio.com and your purchase of any products under the Wrapcraftstudio brand. By accessing this website or placing an order, you agree to be bound by these terms and conditions.

Company Information

Brand Name: Wrapcraftstudio

Company:

Email: leash@wrapcraftstudio.com

Phone:

Address:

Services Offered

Wrapcraftstudio offers quality pet walking accessories and related products through our online store. Our services and product distribution are primarily aimed at customers in the UK and select European countries. All product descriptions, images, and specifications are provided in good faith to help you make informed purchasing decisions before checkout.

Order Processing and Secure Payment

Payment Terms: Orders are only formally accepted and processed after successful receipt of payment authorization and confirmation through our secure payment processor, Stripe.

Prices and Stock: All prices displayed on our website are subject to change without notice. If a product is out of stock after you place your order, we will notify you immediately and issue a full refund via your original payment method. Shipping, Delivery, and Risk Transfer

We partner with reputable postal and international e-commerce carriers (including Royal Mail, DPD, DHL, and local priority postal services) to ensure reliable delivery.

Estimated Delivery Time: Typically 3-7 business days within the UK and 5-12 business days to other parts of Europe, depending on local customs processing and the regional carrier’s operations.

Order Tracking: Once the package is dispatched, customers will receive an automated email notification with real-time tracking information.

Transfer of Liability: Under UK and EU consumer protection law, the risk of loss or damage to goods transfers to the customer once the goods are actually delivered to the delivery address provided at checkout. An official tracking status of “Delivered” or proof of delivery (POD) from the carrier constitutes final evidence of successful delivery.

Delays or Losses: If the delivery time significantly exceeds expectations, Wrapcraftstudio will initiate a formal investigation with the carrier. Once the status of the goods is verified, we will immediately address the issue and provide a solution (including replacement or refund).

Right of Withdrawal and Cancellation (UK and EEA Customers)

Fully compliant with the UK Consumer Contracts Regulation and the EU Consumer Rights Directive:

14-Day Cooling-Off Period: UK and EEA customers have the right to withdraw their purchase and cancel their order within 14 days of receiving the goods.

Notification: To exercise this right, you must send your decision in writing to leash@wrapcraftstudio.com within the 14-day period.

Returns, Damaged Goods, and Claims

Return Conditions: To qualify for a full refund or exchange, returned items must be unused, unaltered, in their original packaging, and in a resalable condition. Unless the product was damaged or defective upon delivery, the customer is responsible for return shipping costs.

Damaged or Defective Goods: If a product arrives damaged or with significant defects, please contact our support team via email within 48 hours of receipt, providing your order number and clear photographic evidence. Upon verification, Wrapcraftstudio will arrange for a replacement or a full refund at no additional cost to the customer. All claims are evaluated strictly in accordance with standard quality control guidelines.

Intellectual Property and Usage Restrictions

This website and all its content (including text, graphics, logos, images, and software) are the exclusive intellectual property of Wrapcraftstudio.

• This website is intended solely for personal, non-commercial shopping purposes.
• Any unauthorized commercial use, reproduction, data scraping, or malicious interference with the website’s security infrastructure will result in immediate termination of access and may subject the violator to legal liability.

Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or legal claims arising from or related to these terms are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection regulations applicable in your local European Economic Area (EEA) jurisdiction.

Amendments to Terms

Wrapcraftstudio reserves the right to update, modify, or replace any part of these Terms of Service by posting updates directly on the website. It is the customer’s responsibility to check this page periodically for changes.

Contact Us

If you have any questions regarding these Terms of Service, your order, or compliance matters, please contact us via:

Email: leash@wrapcraftstudio.com
Phone: