PRIVACY POLICY

This Privacy Policy explains how we collect, use, share, and retain your personal information when you interact with or make a purchase at www.wrapcraftstudio.com. Wrapcraftstudio is responsible for controlling your personal data.

Data Information

Brand: Wrapcraftstudio

Customer Support Email: leash@wrapcraftstudio.com

Phone: [XXX]

Address: [XXX]

Information We Collect

When you visit our website, place an order, or contact us, we collect certain personal information necessary to fulfill your requests. This information includes:

Identification and Contact Information: Name, email address, phone number, billing address, and shipping address.

Transaction Information: Details of your purchased products, order number, and transaction history.

Technical and Usage Data: IP address, browser type, device identifier, and information about your interactions with our website (collected through cookies and standard tracking technologies to ensure website security and optimal performance).

Use of Information

We process your personal information for legitimate reasons (such as fulfilling contracts, complying with laws and regulations, and legitimate business interests) for the following purposes:

• Processing, completing, and shipping orders placed through www.wrapcraftstudio.com.
• Providing order status updates, tracking numbers, and responding to customer support inquiries.
• Monitoring transactions to detect, prevent, and mitigate fraudulent activities or financial crimes.
• Fulfilling legal, tax, and accounting regulatory obligations.

Secure Payment Processing and Stripe

All payments made through this website are securely processed by our third-party payment gateway, Stripe.

• Stripe acts as the independent data controller of your payment information and processes this information in accordance with its own privacy policy and international PCI-DSS security standards. Wrapcraftstudio does not store, collect, or access your complete payment card information or CVV security code. We only receive confirmation of successful or failed order payments.

Third-Party Data Sharing

We will not sell, rent, or lend your personal information to any third party. We only share your data with trusted service providers necessary to complete order processing and maintain our services:

Payment Processors: Stripe (for secure transaction processing).

Logistics and Delivery Service Providers: Reputable courier companies and postal services (for actual delivery of your pet leash and products).

Technology Service Providers: E-commerce platform hosting services and in-house operational tools.

All third parties are legally obligated to protect your data and are prohibited from using it for any unrelated marketing purposes.

Data Retention

We retain personal information only for the time necessary to achieve the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

Transaction and Tax Records: Order and transaction records will be retained for up to 7 years after completion, in accordance with applicable UK accounting and HMRC (Her Majesty’s Revenue and Customs) regulatory requirements.

Customer Support Logs: General consultation communication data will be retained for an appropriate period to resolve your issues and maintain consistency of internal records.

After the retention period expires, your data will be securely deleted or anonymized.

Your Data Protection Rights

Under the UK General Data Protection Regulation (GDPR) and European data protection law, you have specific rights regarding your personal information, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request the deletion of your data in certain circumstances.
• The right to object to or restrict certain processing activities.

To exercise any of the above rights, please submit a written application using the contact details above. We commit to acknowledging and responding to verified regulatory data requests within 30 days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated version will be posted directly on this page, along with the updated effective date.

Contact Us

For any questions regarding this Privacy Policy or our personal information processing practices, please contact our data compliance team:

Email: leash@wrapcraftstudio.com

Phone: