REFUND POLICY

This refund and return policy applies to all purchases made through www.wrapcraftstudio.com. Our policy is designed to fully comply with applicable consumer protection laws and regulations in the UK and the European Economic Area (EEA).

1. Right of Withdrawal (14-Day Return Period)

Under UK and EEA consumer regulations, customers have a statutory 14-day withdrawal period.

Period: You may cancel your order and request a return within 14 days of receiving the goods (or your designated third party) without giving a reason.

How to do it: To exercise this right, please contact our support team within the 14-day period via email at leash@wrapcraftstudio.com**, providing your order number and details.

2. Return Conditions and Eligibility

To receive a full refund, please ensure:

The goods are returned in their original packaging, unused, and undamaged.

The returned goods are sent to our designated returns center:

Return Address:

*Note: Unless the goods are defective or the wrong item was sent, the customer is responsible for return shipping costs. We recommend using a trackable logistics service, as we cannot guarantee receipt of untrackable returns. *

3. Damage, Defect, or Wrong Item

We take pride in the quality of our products. If your order arrives damaged, defective, or the wrong item:

Please contact us immediately within 7 days of receiving the item: leash@wrapcraftstudio.com.

Provide your order number and clear photos of the problem.

Upon verification, we will immediately arrange a 100% free replacement or a full refund, including all original shipping costs. In most verified cases, you do not need to return the damaged item.

4. Refund Process

Once our warehouse team receives and checks your return, we will email you to notify you whether your refund request has been approved.

Approved Refund: The refund will be processed immediately and automatically credited to your original payment method (the bank card or e-wallet used at checkout).

Processing Time: Refunds typically take 5-10 business days to arrive, depending on your financial institution’s processing time.

5. Delivery Issues and Lost Packages

If your package experiences unexpected delivery delays, or is confirmed by the courier company to be lost in transit, we will negotiate a solution with the carrier on your behalf. You will receive full protection; we will offer a full refund or a fast replacement to ensure you don’t leave empty-handed.

6. Contact Information and Company Details

For any questions regarding returns, refunds, or order cancellations, please contact our professional customer service team:

Company: Wrapcraftstudio

Email: leash@wrapcraftstudio.com

Phone: