CARRIAGE TERMS

This shipping policy explains the order processing, handling, and shipping process for orders placed at www.wrapcraftstudio.com. This policy applies to customers located in the UK and parts of Europe.

Shipping Address

Orders will be processed and shipped from our dedicated warehouse:

Receiving Address:

Order Processing Time

• All orders will be processed within 1-3 business days after receiving your order confirmation email (excluding weekends and public holidays).
• You will receive a separate notification after your order has been shipped.

Delivery Time and Scope

We offer delivery services to customers in the UK and parts of Europe.

Estimated Delivery Time: Typically 3-7 business days, depending on the destination and operational status.

Please note: Total delivery time = Processing time + Delivery time. Delivery times may be delayed due to external factors such as customs procedures or local delivery conditions.

Logistics Partners

To ensure safe and reliable transport, all goods are handled by reputable international courier companies and priority postal services, tailored to your location.

Order Tracking and Updates

• After your order is shipped, the system will automatically send a tracking number and link to the email address you provided at checkout.
• You can track the shipment progress at any time, including shipment, transit, and local delivery.

Late Delivery and Shipping Guarantee

We are committed to delivering your orders on time. If your shipment is unexpectedly delayed beyond the standard delivery time:

1. Please contact our customer service team immediately, and we will submit a formal inquiry to the carrier.
2. If the courier company confirms that the goods were lost in transit or failed to arrive within the maximum 20 business days guarantee period, we will arrange a full refund or free replacement immediately, according to your wishes.

Delivery Conditions and Customer Responsibility

Delivery Completion: Delivery is considered complete when the package is delivered to the address provided at checkout and the carrier’s tracking system shows “Delivered”.

Address Accuracy: Customers are responsible for ensuring that the delivery address provided at the time of purchase is accurate and complete.

Undeliverable Orders

If an order cannot be delivered due to incorrect/incomplete address information provided by the customer, or because the package is unclaimed, the package may be returned to the processing center. In this case, the customer may be responsible for any additional reshipping costs incurred.

Contact Us

For any questions regarding delivery, tracking updates, or assistance, please contact our customer service team:

Email: leash@wrapcraftstudio.com

Phone: