ABOUT US

Wrapcraftstudio is a premium pet supplies brand. We design and sell high-quality pet leashes, dog leashes, and related accessories, serving customers in the UK and parts of Europe through our official website, www.wrapcraftstudio.com.

Company Information

Brand: Wrapcraftstudio

Official Website: www.wrapcraftstudio.com

Email: leash@wrapcraftstudio.com

Tel: +44 1248421217

Scope of Business and Intellectual Property

Wrapcraftstudio offers a curated selection of pet leashes and related accessories through our official online store.

All product designs, listings, descriptions, layouts, and images displayed on this website are the proprietary intellectual property of Wrapcraftstudio or are used under express license. Unauthorized copying, reproduction, or distribution of our content and designs is strictly prohibited.

Order Processing

Orders submitted through this website will be reviewed, accepted, and processed in chronological order. Customers will receive an email confirmation immediately upon successful order submission and acceptance. Order fulfillment is managed through our internal secure processes, ensuring rigorous quality control throughout the entire process from preparation to shipment.

Delivery

We partner with reputable, fully trackable logistics providers to ensure safe delivery to your designated address in the UK and parts of Europe.

Estimated Delivery Time: Typically 3-7 business days within the UK and 5-12 business days to other parts of Europe, depending on the delivery method you select at checkout.

*Please note that delivery times are estimates and may vary slightly due to local customs procedures or carrier availability. Tracking information will be provided via email after shipment.

Returns, Exchanges, and Refunds

Your satisfaction is our top priority. We fully comply with the UK Consumer Contract and EU Consumer Rights Directives and offer a transparent returns policy:

Return Period: Customers have the right to request a return or exchange within 14 days of receiving the goods.

Product Condition: Products must be unused, in their original packaging, and in the same condition as when received.

Refund Processing: After the product is returned and inspected by our warehouse, the refund will be returned to the original payment account within 7-10 business days.

Data Protection and Privacy

Wrapcraftstudio is committed to protecting your privacy. We process personal information strictly in accordance with the UK General Data Protection Regulation (GDPR), the EU General Data Protection Regulation (GDPR), and related data protection regulations. We only collect your personal data for order processing, secure payment verification, customer communication, and shipping. We will not sell, rent, or share your data with any third party except for service providers necessary to complete your order (such as payment gateways and courier services).

Legal Framework and Jurisdiction

This website and all business transactions are governed by and construed in accordance with the laws of England and Wales. Any dispute, claim, or legal action arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales and to the applicable consumer protection regulations within the European Economic Area (EEA), if applicable.

Contact Us

For any questions regarding orders, product specifications, or wholesale cooperation, please feel free to contact our professional support team:

Email: leash@wrapcraftstudio.com

Phone: +44 1248421217