TERMS OF USE

These Terms of Service apply to your use of www.wrapcraftstudio.com and your purchase of any products under the Wrapcraftstudio brand. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

Company Information

Brand Name: Wrapcraftstudio

Email: leash@wrapcraftstudio.com

Tel: +44 1248421217

Address: Gaerwen Industrial Estate, Gaerwen, LL60 6HR

Services Offered

Wrapcraftstudio offers quality pet walking accessories and related products through our online store. Our services and product distribution primarily target customers in the UK and select European countries. All product descriptions, images, and specifications are provided in good faith to help you make informed purchasing decisions before checkout.

Order Processing and Secure Payment

Payment Terms: Orders are only formally accepted and processed after successful receipt of payment authorization and confirmation through our secure payment processor, Stripe.

Prices and Inventory: All prices displayed on our website are subject to change without notice. If you find an item is out of stock after placing your order, we will notify you immediately and issue a full refund via your original payment method. Shipping, Delivery, and Risk Transfer

We partner with reputable postal and international e-commerce carriers (including Royal Mail, DPD, DHL, and local priority postal services) to ensure reliable delivery.

Estimated Delivery Time: Typically 3-7 business days within the UK and 5-12 business days to other parts of Europe, depending on local customs processing speed and the operations of regional carriers.

Order Tracking: Once your package is shipped, you will receive an automated email notification with real-time tracking information.

Transfer of Liability: Under UK and EU consumer protection law, the risk of loss or damage to goods transfers to the customer upon actual delivery to the address provided at checkout. An official “delivered” tracking status or Proof of Delivery (POD) provided by the carrier constitutes final evidence of successful delivery.

Delays or Losses: If delivery times significantly exceed expectations, Wrapcraftstudio will initiate a formal investigation with the carrier. Once the status of the goods is confirmed, we will address the issue immediately and provide a solution (including replacement or refund).

Right of Withdrawal and Cancellation (UK and EEA Customers)

Fully Compliant with the UK Consumer Contracts Regulation and the EU Consumer Rights Directive:

14-Day Cooling-Off Period: UK and EEA customers have the right to withdraw their purchase and cancel their order within 14 days of receiving the goods.

Notification: To exercise this right, you must send your decision in writing to leash@wrapcraftstudio.com within the 14-day period.

Returns, Damaged Goods, and Claims

Return Conditions: For a full refund or exchange, returned goods must be unused, unaltered, in their original packaging, and resalable. Return shipping costs are the customer’s responsibility unless the product was damaged or defective upon delivery.

Damaged or Defective Goods: If the product arrives damaged or significantly defective, please contact our support team via email within 48 hours of receiving the goods, providing your order number and clear photographic evidence. Upon verification, Wrapcraftstudio will arrange a replacement or full refund at no additional cost to the customer. All claims are assessed strictly in accordance with standard quality control guidelines.

Intellectual Property and Usage Restrictions

This website and all its content (including text, graphics, logos, images, and software) are the proprietary intellectual property of Wrapcraftstudio.

This website is for personal, non-commercial shopping purposes only.

Any unauthorized commercial use, copying, data scraping, or malicious interference with the website’s security infrastructure will result in immediate termination of access and may hold the violator legally liable.

Applicable Law and Dispute Resolution

These Terms of Service and any separate agreements we provide you with services are governed by and construed in accordance with the laws of England and Wales. Any dispute or legal claim arising out of or relating to these Terms of Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except as otherwise provided by any mandatory consumer protection regulations applicable in your European Economic Area (EEA) jurisdiction.

Terms Revision

Wrapcraftstudio reserves the right to update, modify, or replace any part of these Terms of Service at any time, with updates posted directly on the website. It is the customer’s responsibility to check this page periodically for changes. Contact Us

If you have any questions about these Terms of Service, your order, or compliance matters, please contact us through the following methods:

Email: leash@wrapcraftstudio.com

Phone: +44 1248421217